Who operates this website
This website is operated by Local Spoon Co. Limited, a private limited company registered in England and Wales under company number 16833765. Our registered address is 104 Bygrove, New Addington, Croydon, CR0 9DN, United Kingdom.
For any privacy-related enquiries, please contact us at [email protected].
What data we collect
We collect personal data through the following means:
- Trade enquiry form: When you submit a trade enquiry, we collect your name, email address, optional telephone number, business name, business type, and details of your supply requirements.
- Contact form: When you use the contact form, we collect your name, email address and message content.
- Email communication: When you email us directly, we receive the content of your email and any personal information included in it.
- Telephone enquiries: When you call us, we may take notes relevant to your enquiry.
- Website usage: We may collect basic technical data such as browser type and approximate geographic location through server logs or analytics tools where these are in use.
Important: What not to submit
Please do not submit payment details, credit or debit card information, bank account details, confidential supplier data, private customer information or any other sensitive business or financial data through our enquiry forms or general email communication.
How we use trade enquiry information
Information submitted through our trade enquiry and contact forms is used to:
- Respond to your wholesale supply, equipment and product enquiries
- Discuss specifications, availability, trade terms and pricing relevant to your requirements
- Communicate with you about the progress of your enquiry
- Maintain records of trade enquiries for business administration purposes
We do not use your enquiry information for unsolicited marketing, third-party advertising or profiling. We do not sell your personal data to any third party.
Lawful basis for processing
We process your personal data on the following lawful bases under UK GDPR:
- Legitimate interests: Processing trade enquiries and responding to supply requests represents a legitimate business interest, balanced against your rights and expectations when submitting an enquiry to a wholesale supplier.
- Consent: Where you have specifically consented to communication or marketing, we will only process your data for those agreed purposes.
- Contract: Where data processing is necessary to carry out agreed trade arrangements, this may form part of a contractual relationship.
Email and telephone communication
When you contact us by email or telephone, we retain records of this communication for the purposes of responding to your enquiry and maintaining appropriate business records. Email records may be retained for up to two years unless you request their deletion sooner.
Data retention
We retain personal data for as long as reasonably necessary to fulfil the purpose for which it was collected, or as required by law. Trade enquiry data is typically retained for up to two years. You may request deletion of your data at any time by contacting us at [email protected].
Sharing of data
We do not sell, rent or share your personal data with third parties for marketing purposes. We may share relevant enquiry information with trusted suppliers or logistics partners only where necessary to fulfil a confirmed trade arrangement, and only with your knowledge.
We may share data with law enforcement or regulatory authorities where required to do so by law.
Your data rights
Under UK GDPR, you have the following rights:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data where there is no ongoing legitimate purpose for retention.
- Right to restrict processing: Request that we limit the way we use your data.
- Right to object: Object to processing based on legitimate interests.
- Right to data portability: Request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.
If you are dissatisfied with our handling of your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
This website uses cookies. For full details of how we use cookies and how to manage your preferences, please see our Cookie Policy.
Third-party links
Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
Changes to this policy
We may update this Privacy Policy from time to time. Any material changes will be reflected with an updated revision date at the top of this page. Continued use of this website following any changes constitutes acceptance of the updated policy.
Contact
For any questions about this Privacy Policy or your personal data, please contact:
Local Spoon Co. Limited
Email: [email protected]
Telephone: 0203 996 5970
Address: 104 Bygrove, New Addington, Croydon, CR0 9DN, United Kingdom
Company number: 16833765